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7 Ways to Troubleshoot If Netflix Is Not Working on Your Device - Troubleshooting tips to help you fix common Netflix issues |
- Netflix not working on laptop browser
Netflix not working on laptop browser
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again. Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
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You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. If you're having trouble signing in to Netflix, these articles might help: How to change your Netflix password Facebook login for Netflix not working Sorry, we can't find an account with this email address. Smart TV. Sign in using a phone or tablet. Open the Netflix app and choose Sign in. Using a phone or tablet, point your camera at the QR code shown on your TV. Tap Start Watching and your TV will be signed in.
Sign in using a computer. Open the Netflix app, then choose Sign in. Click Start Watching and your TV will be signed in. Check your email and password. Reset your password. Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Restart your home network. Turn off your device. Unplug your modem and router from power. Wait 30 seconds. Plug in your modem. Wait 1 minute. Plug in your router.
Try Netflix again. Some modems and routers might take longer to reconnect. Restore your default connection settings. These settings could include: Custom modem settings.
Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again. Set-top box or streaming media player. Verify your email and password. Mobile phone or tablet. Android phone or tablet. Make sure the email shown on your screen is correct. Use your mobile browser to sign in to Netflix.
Open the Netflix app and try to sign in again. If you still couldn't sign in, continue troubleshooting below. Turn off password managers. Try turning off or removing your Netflix sign-in information from any password managers you use.
Clear the Netflix app data. Clearing the app data will sign you out and delete any TV shows and movies you have downloaded to the device. What to do next. Remove saved passwords from iCloud Keychain. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Clear the Netflix cookie. Select Sign In and enter your Netflix email and password. Turn on cookies in your web browser. Steps for Windows. From the left-hand menu, select Privacy and security.
Select Cookies and other site data. Click Settings. Click Cookies and site permissions. Click Manage and delete cookies and site data. Firefox Select the Menu icon from the upper right corner. Select Options. Select Privacy from the menu on the left. Close the tab and try Netflix again. Select Privacy. Select Advanced. Check the Override automatic cookie handling box. Select Menu from the upper left corner of your browser. Select Settings. Scroll down until you see Cookies. As with a system update, it's equally important to keep the Netflix app up-to-date as the latest version may be needed to run on your device or to connect to the Netflix servers for streaming media.
An app update could also fix any Netflix error codes , for example, the error code UI , that you're getting. Log out of Netflix and Log in again. A simple solution but an effective one and it only takes a few minutes to do. Reinstall the Netflix app. Often deleting the Netflix app and reinstalling it will fix any problems you're experiencing. Deleting and reinstalling an app is pretty easy to do on most devices and usually only requires downloading it again from the relevant app store.
If you're having trouble reinstalling Netflix on a Samsung smart TV, highlight the Netflix app with your cursor, press the Tools button on your remote, and then select Reinstall. Sign out of Netflix on all devices. Occasionally, using Netflix on multiple devices, even if your membership allows it, can cause conflicts within the Netflix servers. You can fix this issue by logging out of Netflix on every device all at once.
After logging in, you can do this on the Netflix website in the Account settings via the top-right icon. Make sure to click on Sign out of all devices , wait a few minutes, and then log back in on your device again. You can also do this from the app on your mobile device. Open the More menu at the bottom, tap Account , and choose Sign out of all devices. Update your operating system. Whether you're using a smart TV, gaming console, smartphone, or tablet, you should always try to keep it up-to-date with the latest operating system, as some apps will stop working if they know a system update is available.
A system update can also fix any bugs that may be preventing the Netflix app from working correctly. Call your internet service provider. At this point, if Netflix's servers are working properly and you've tried all that you can to get the app working, the reason Netflix is down might be due to an issue with your ISP, which is out of your control. If the general tips above don't work in getting the Netflix app working on your Roku, the best solution may be to deactivate your connection to the app and then reactivate it.
Here's how to do it on each Roku model. You should see the option that says Disable. Click on it. Roku 2: From the Home Menu , highlight the Netflix app icon and press the star key on your Roku remote.
Click on Remove channel and then click on it once again to confirm the deactivation. Click on Settings and then click on Sign out and then Yes. Try these two solutions if you're encountering problems with your Netflix app on your PS4. Check if PSN is down. If the PlayStation Network online service is down, it could be preventing some of the apps from working.
You can check if PSN is running via its official status page. Quit the PS4 Netflix app. PlayStation 4 apps will continue to run in the background even if you switch to a video game or another app.
Closing your open apps can improve the performance of your PS4 and refresh the apps to fix any bugs that you may be experiencing. To close a PS4 app, highlight its icon on the home screen and press the Options button on your PS4 controller.
A new menu will pop up with the option, Close Application. Click on it to close the Netflix app. You can now reopen it again as you usually would. Smart TVs are television sets that allow for apps to be installed directly onto them without any additional hardware. There is an official Netflix app for some smart TVs , and, unfortunately, Samsung's smart TVs are known to experience some problems with it. Here are some solutions to try if the above troubleshooting tips fail to fix the problem.
Unplug your Samsung smart TV for 30 seconds. Turning the TV on and off again can often work but leaving it off for at least 30 seconds allows everything to completely reset and start afresh when it's turned on next. Disable Samsung Instant On. Samsung Instant On may get your TV up and running faster, but this feature can conflict with apps such as Netflix. Turning it off may get everything working correctly again.
Do a hard reset. It should be the last thing you attempt when trying to get the Netflix app working again on your Samsung smart TV. A hard reset will return your TV to its factory settings which will delete all your smart TV apps and settings. Thankfully, doing a hard reset is something that the Samsung remote management team can do for you, and it only takes between five to 10 minutes.
As of December , Netflix no longer supports older Roku devices. Microsoft's Xbox One consoles feature a variety of popular streaming apps such as Twitch, YouTube, and of course, Netflix.
If you're having problems getting the Xbox One Netflix app working as it should, and you've tried all of the general advice mentioned above, you may need to try the following fixes. Check if the Xbox network is down. Many Xbox One apps and features won't work if the Xbox network online service is down. To check if it's working, visit the official Xbox network status web page and see if there's a green checkmark next to Xbox One Apps.
If there's a checkmark, then Xbox network app functionality is working. If there isn't a checkmark next to it, then parts of the Xbox network may be down, and you'll have to wait for it to come online again. The outage could last anywhere from a few minutes to a few hours.
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